The procedure differs depending on whether you attend the move-out inspection or not.

■If you attend the move-out inspection:

Please return all the keys that you received upon move-in to the staff during the inspection.

■If you do not wish to attend the move-out inspection:

①The management will send you the followings within one week after we receive your Move-out application (only in Japanese)

・Acknowledgement letter

・Mailbox seal stickers

・Return envelope

② Please return “the yellow key(one)” and “acknowledgement letter” using the return envelope enclosed, within a week after the receipt.

*If you have lost the yellow key, please send back the blue key.

※Those who have electronic key system (OPELO key): No need to return any key.  Please return the “acknowledgement letter” only.

※Those who have keycard (e-heya Lock): Please return one keycard with the “acknowledgement letter”.

③ When you move out, please make sure you have nothing left behind, and all the windows are locked. After locking the apartment door from outside, please drop all the keys (except the ones you returned in ②) into the door slot.
・ It is necessary to lock the door, even if you have an electronic key or card key.
・Kindly place any additional keys you have received from us, including entrance and parking garage keys(if any), into your mail slot alongside your other keys.

④Please seal your mailbox using the provided stickers.
・If your apartment door does not have a mail slot, or if there are any other mailboxes in the apartment, please make sure to seal all mailboxes.
We ask for your cooperation to prevent misdelivered mails after all the move-out procedure. 


■Online Application for move-out (only in Japanese)
■How to cancel the contract
■Moving-out procedures